Frequently Asked Questions (FAQ)

Welcome to Tickzeno’s FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.

1. What products do you sell?

At Tickzeno, we specialize in a wide range of timekeeping products, including wall clocks, alarm clocks, digital and analog clocks, as well as clock mechanisms and parts for repairs and DIY projects.

2. Where is your company located?

Our company, MEHMET MERT NISANCI LLC, is registered in the United States.

Registered Address:
1209 MOUNTAIN ROAD PL NE STE 4478
ALBUQUERQUE, NM 87110
NEW MEXICO, UNITED STATES

3. Where are your products shipped from?

All orders are shipped from our fulfillment center in Türkiye:

YALI MAH. BASARAN SIT. C BLOK NO 42 D 5
MALTEPE, ISTANBUL 34843
TURKIYE

4. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are delivered within 5–12 business days.

Please note that delays may occur due to customs or high demand periods.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment in real time.

6. Do you offer returns or refunds?

Yes, we offer a return and refund policy. If you are not satisfied with your purchase, please contact us within the specified return period for assistance.

For more details, please refer to our Refund Policy page.

7. What payment methods do you accept?

We accept secure online payments through major credit and debit cards, as well as other payment methods available at checkout.

8. Are your products high quality?

Yes. At Tickzeno, we carefully select all our products to ensure quality, durability, and accuracy. Customer satisfaction is our top priority.

9. How can I contact you?

You can reach us anytime through the following channels:

Email: info@tickzeno.com
Phone: +90 533 128 74 16
Website: tickzeno.com

We aim to respond within 24–48 hours.

10. Can I modify or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, modifications may not be possible.

11. Do you sell clock parts and mechanisms?

Yes, we offer clock mechanisms and parts for repairs, replacements, and custom clock projects.

12. Is my personal information secure?

Yes. We take data security seriously and ensure that your personal information is protected. Please see our Privacy Policy for more details.

Still Have Questions?

If you couldn’t find your answer here, feel free to contact us. Our support team is always ready to help.